Store Manager

Store Manager

JOB DESCRIPTION & SPECIFICATION
POSITION: STORE MANAGER
REPORTS TO: AREA MANAGER
SUPERVISION GIVEN TO: OPTICAL DISPENSER, OPTICAL SERVICE

REPRESENTATIVE PURPOSE: To develop and execute a competitive store-level retail sales plan aligned to the regional sales plan and compliant with company policies & procedures to maximize the profitability of the store and deliver exceptional customer service.

PRINCIPAL ACCOUNTABILITES:

• Develops, implements and monitors sales plans to drive delivered sales and to maximize store profitability.

• Drives sales of products, services and credit by managing goals through store teams to ensure profitability of the store and achievement of established targets.

• Develops, implements and monitors tactics to control expenses to ensure compliance with established budget.

• Controls stock levels and cyclical stocktaking to avoid stock loss and over stock, ensures adherence to range plan and safeguards the assets of the company.

• Maintains retail, visual merchandising and customer service and other store standards to ensure products are properly displayed and service is provided to positively influence customers’ buying decisions.

• Resolves escalated customer queries to ensure customer satisfaction.

• Performs any other related duty that may be assigned to you by your management line to ensure effective operation of the store.

JOB SPECIFICATION: QUALIFICATION/EDUCATION AND EXPERIENCE:

• Degree in Business Management studies or related discipline.

• Computer Literacy.

• A minimum of three (3) years managerial experience.

• Experience in a customer service environment would be an asset.


KNOWLEDGE, SKILLS AND ABILITIES: • Possesses leadership, coaching and team building skills.

• Ability to present reports and recommend strategies, maintains a high standard of honest and ethical behaviour.

• Sound decision-making, analytical and conflict resolution skills.

• Excellent written and oral communication skills.

• Ability to cope well in stress-related environments.

• Ability to meet deadlines and respond to concerns and issues on very short notice.

• Strong customer service orientation.