Store Manager

Store Manager

Salary: TT$9,000

Location(s): Chaguanas / Freeport

Industry: Retail Sales

Employment Type: Permanent

PURPOSE:

To develop and execute a competitive store-level retail sales plan aligned to the regional sales plan and compliant with company policies & procedures to maximize the profitability of the store and deliver exceptional customer service.

PRINCIPAL ACCOUNTABILITES:

• Develops, implements and monitors sales plans to drive delivered sales and to maximize store profitability.
• Drives sales of products, services and credit by managing goals through store teams to ensure profitability of the store and achievement of established targets.
• Develops, implements and monitors tactics to control expenses to ensure compliance with established budget.
• Controls stock levels and cyclical stocktaking to avoid stock loss and over stock, ensures adherence to range plan and safeguards the assets of the company.
• Maintains retail, visual merchandising  and customer service and other store standards to ensure products are properly displayed and service is provided to positively influence customers’ buying decisions.
• Resolves escalated customer queries to ensure customer satisfaction.
• Performs any other related duty that may be assigned to you by your management line to ensure effective operation of the store.

JOB SPECIFICATION:

QUALIFICATION/EDUCATION AND EXPERIENCE:

• Degree in Business Management studies or related discipline.
• Computer Literacy.
• A minimum of three (3) years managerial experience.
• Experience in a customer service environment would be an asset.

KNOWLEDGE, SKILLS AND ABILITIES:

• Possesses leadership, coaching and team building skills.
• Ability to present reports and recommend strategies, maintains a high standard of honest and ethical behaviour.
• Sound decision-making, analytical and conflict resolution skills.
• Excellent written and oral communication skills.
• Ability to cope well in stress-related environments.
• Ability to meet deadlines and respond to concerns and issues on very short notice.
• Strong customer service orientation.