Spare Parts Coordinator

To support the operation of the Service team through the efficient administration of the Service Centre’s parts inventory for warranty and out-of-warranty repairs, whilst providing prompt and courteous customer service to both internal and external customers.

A.S. Bryden & Sons (Trinidad) Limited

We are seeking to recruit a suitable candidate for the following position in the Hardware and Housewares Division:

SPARE PARTS COORDINATOR 

Major Responsibilities and Accountabilities:

• Pick and distribute parts to Service Technicians on a daily basis;
• Attend to walk-in and call-in customers for parts and service purchases and inquiries on a daily basis;
• Monitor inventory levels on a weekly basis and assist with the ordering of parts to minimize stock-outs of high-demand parts;
• Monitor and track parts orders on a weekly basis and follow up with Suppliers on delays and stock outs;
• Prepare Purchase Orders for parts and follow through with all orders and deliveries;
• Adhere to strict cash-handling practices for Service Centre including but not limited to:
  • Processes and records cash, LINX, credit card and charge payments
  • Issues receipts and validates all transactions on the cash register
  • Balances all cash and cash-related transactions at the end of each business day
  • Prepare daily cash reports for Service Supervisor
• Review the Daily Clearing Schedule on a daily basis, for updates on shipment arrivals of parts orders;
• Collect, label, store and dispose of used and returned parts from service jobs and manage used parts according to each Brand Service Warranty Policy;
• Receive and verify incoming orders and inform Accounts and Suppliers of inaccuracies within 24 hours of verification;
• Receive, label, price, and store incoming orders in the spare parts stock room within 5 working days of receipt;
• Ensure all spare parts and accessories from scrapped units are labelled, priced, input in the system and stored as necessary within 2 weeks of receiving the part;
• Liaise daily with the Spare Parts Supervisor on all parts related issues, delays, queries and concerns;

Knowledge & Experience:

• An Associate Degree or equivalent in a related field
• A minimum of two (2) years’ experience in a Service / Parts Centre or related experience
• Service / Parts Centre / Stock Inventory or related experience will be an asset;
• Experience with Point-of-Sale & computerized inventory systems will be an asset
• Proficient with Microsoft Office applications and any other related software

 Key Competencies:

• Excellent interpersonal skills
• Excellent communication skills
• Excellent Customer Service skills
• Ability to Multitask
• Reliable
• Ethical