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Fujitsu Caribbean

Senior Systems Engineer - Security

Fujitsu Caribbean

  • Kingston and St. Andrew
  • Not disclosed
  • Permanent full-time
  • Updated 12/09/2024
  • Human Resources
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Fujitsu is seeking a Senior Systems Engineer on a contract basis specialized in ICT Security to deliver implementation of security solutions to our customers as a key member of our high performing team in a Hybrid Remote capacity.

SENIOR SYSTEMS ENGINEER – SECURITY (Hybrid Remote)


 Your future is Fujitsu

At Fujitsu, our mission is to create a more sustainable world by building trust in society through innovation. In keeping with this, we are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and are dedicated to providing the resources and opportunities that our employees need to succeed.

 

As we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age, we invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

 

About the role

 

As a Senior Systems Engineer - Security, you will deliver implementation of security solutions to our customers. You will work with project managers and other engineers to ensure the timely, on-budget deployment of solutions which attain a high customer satisfaction score.

 
Key responsibilities:

  • Develops an understanding of customers’ environments and service delivery requirements to enable the delivery of the service.
  • Identifies project delivery risks and mitigations for proposed solutions and approaches.
  • Implements security related projects either on-premises, in a cloud platform or as a managed service.
  • Troubleshoots and diagnose security related incidents, performing maintenance line with agreed SLA and implementation of a range of IT solutions, from moderately to complex in accordance with international best practices.
  • Provides onsite and remote troubleshooting and diagnostic services to bring customer problems to resolution.
  • Takes ownership for listening to and understanding customers’ problems. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
  • Provides technical advice to colleagues and customers.
  • Prepares and manages documentation of IT solutions and changes to existing IT solutions including writing technical and incident reports.
  • Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
  • Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
  • Is a key team member, demonstrating personal leadership and initiative resolving issues.
  • Takes initiative to drive own technical and professional development by pursuing applicable training and certification.
  • Maintain current knowledge of industry available diagnostic systems, tools and equipment. Possesses a solid diagnostic approach that solves customer problems with little to no assistance.
  • May be required to assist lower-level colleagues in completing objectives.

Key experience and qualifications

    • Bachelor’s Degree in Computer Science or Information Technology
    • Minimum of 5 years’ experience in an IT Security position
    • Strong networking background is a must achieving at least Cisco CCNP or equivalent
    • Industry standard certification at a professional level (e.g. Ethical Hacking (CEH), CompTIA Security +, ISC2 CCSP)
    • Expert knowledge in a widely used vendor technology (e.g. Checkpoint CCSE, Fortinet NSE4, Juniper  JNCIP-SEC)



 

Key attributes

  • Strong troubleshooting, reasoning and problem-solving skills
  • Organizational skills and the ability to work autonomously with attention to processes
  • Ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with a minimal impact on reliability
  • Strong analytical skills with the ability to easily identify issues
  • Ability to work independently with a high level of attention to detail and quality
  • Excellent time management with strong planning and organization skills
  • Excellent interpersonal and communication skills with peers, management and clients
  • Expresses technical concepts precisely and professionally in both verbal and written reports with the effective use of various desktop productivity tools
  • Ability to effectively collaborate in engaging with clients, colleagues, senior management, vendors and other various stakeholders
  • Shows initiative and demonstrates commitment to self-development


Shape your world and achieve together

Fujitsu is an equal opportunity employer and prohibit discrimination and harassment of any kind. Here diversity and inclusion are essential to our success as we believe that everyone has something to contribute. As such, we are committed to creating an environment where all employees feel valued, respected and can thrive to reach their full potential.

 

 

 

Ref: Senior Systems Engineer - Security
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Fujitsu Caribbean

Fujitsu Caribbean

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