The Senior Customer Service Agent provides routine factual information of a standard nature to external / internal customers via telephone about products, services, and or programmes.
CIBC Caribbean is a relationship bank offering a full range of market leading financial services through our Corporate Banking, Private and Business Banking and Wealth Management segments through its leading digital banking network and locations across the region. CIBC Caribbean is one of the largest regionally listed financial services institutions in the Caribbean.
As professionals we are committed to raising the bar of excellence through the technology we deploy and the processes we support. Every call, click and swipe, supports the delivery of exceptional client service.
The Senior Customer Service Agent provides routine factual information of a standard nature to external / internal customers via telephone about products, services, and or programmes. Responds to inbound calls by referring to established procedures, processes and standards for guidance. Undertakes proactive telemarketing calls to customers during promotional campaigns and at other appropriate predetermined occasions. Provides an excellent customer experience by responding to customer calls in a prompt, courteous, knowledgeable and professional manner.
Critical Knowledge & Skills Required:
Experience Required:
You will have a challenging, diverse experience with opportunities for professional growth. We value agility, collaboration, integrity, sense of ownership and urgency.