The Sales Trainer l will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more.
Sales Trainer
JOB SUMMARY
The Sales Trainer l will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more. They will assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.
They will work closely with various department leaders in identifying needs for further agent development as well as monitor the knowledge and the transitioning of the classroom training to productivity to meet overall business performance goals. Additionally, the Sales Trainer l must successfully train in best practices while providing coaching, guidance and the feedback needed to create the highest quality agents.
MAJOR DUTIES AND RESPONSIBILITIES
KEY COMPETENCIES AND SKILLS OF THIS POSITION
You must possess, demonstrate, and maintain knowledge & skills in the following:You must possess, demonstrate, and maintain knowledge & skills in the following:
• Great organizational, spoken, and written communication skills.
• Strong interpersonal skills and the ability to communicate with various levels of employees.
• Must have an analytical and data-driven mindset.
• A self-starter, being able to work on own initiative while taking constructive criticism.
• Great problem solving and decision-making skills.
• Must be able to manage yourself by maintaining high self-confidence, self-motivation, and resilience.
• High proficiency level must be attained to effectively apply adult- learning principles.
• Strong interpersonal skills and the ability to communicate with various levels of employees.
• Must be able to work cooperatively and collaboratively on a team with others.
• Effectively manage classroom to best facilitate learning.
• Excellent presentation and communication skills.
• Must have a flexible schedule to train in hours that meet business needs.
• Ability to manage the full training cycle, including in-person activities and web-based learning.
• Must be detail-oriented and possess strong time management and organizational skills.
• Naturally engaging personality and a creative thinker.
• Must be able to coach and mentor junior staff.
• Must have a personal passion for the development of team members.
EDUCATION AND EXPERIENCE
• Proven experience as a Sales Trainer or in a similar role within a sales training or BPO organization. (Minimum 1 year)- preferred.
• Associate degree in education, business, or a related field. (preferred).
• Sales certification or training accreditation is a plus.
• Proven knowledge and experience with MS Office, especially PowerPoint, Word & Excel.