Sales Representative

JOB SUMMARY: The Sales representative services customers in the marketplace with the Company's products to meet established targets. The incumbent also manages credit and collects payment for same.

DUTIES AND RESPONSIBILITIES:

1. Achieve sales targets set by the Company by maximising the Company’s product portfolio.
2. Develop and maintain strong relationships with new and existing customers to ensure customer satisfaction and loyalty.
3. Visit all designated customers based on service level route plan to ensure customer needs are being met.
4. Identify and pursue new sales opportunities through various channels (cold calling, networking, referrals).
5. Collect outstanding accounts receivables and manages customer credit terms and limit to ensure that they are made in accordance with the Company's credit policy.
6. Follow up with open orders to ensure orders are fulfilled in a timely manner.
7. Coordinate with warehouse to ensure orders are delivered in a timely manner.
8. Provide after sales service and follow up with customers to ensure orders are delivered as requested.
9. Complete daily sales report/ route plan including all Customers visited and all orders received in person or electronically (Telephone, Fax or Email) and forwards same as per departmental procedure to Team Lead - Sales & Marketing.
10. Provide courteous, quality and professional service to customers.
11. Report issues with products/ customer complaints to Research and Development Manager/ Quality Assurance Manager and provide timely feedback to customers.
12. Ensure proper knowledge of the Company’s Products (Strengths and Weaknesses) and keep abreast of in-house product innovations as they pertain to the end use of relevant products.
13. Ensure customers display Company's product range effectively and provide merchandising support as required.
14. Provide feedback and make recommendations to Team Lead for Point-of- Sale promotions at various outlets.
15. Reports on competitor activity in the marketplace.
16. Maintain a professional appearance.
17. Perform any other related duties as may be required by the job function or by the Team Lead.