Sabre Ticketing Agent - 2 years Sabre experience required

Do you have experience as a Sabre Ticketing Agent? Apply today and you could start working as early as November 18, 2024 in this rewarding role Great work hours!

We are looking for a highly energized Sabre Ticketing Agent to join our Commercial Air division. This role will be responsible for managing the entire process of sourcing, quoting, booking, and ensuring exceptional client experiences for commercial air travel. 
The ideal candidate will be a trusted partner who delivers exceptional service and consistently earns positive feedback. 
 

KEY RESPONSIBILITIES 

Ticketing and Client Experience: 

• Assist customers in booking flights, hotels, rental cars, and other travel-related services.
• Arrange domestic itineraries for clients, ensuring their satisfaction from initial request through to post-trip follow-up.
• Handle quoting and ticketing, troubleshooting, and problem-solving for each client request with a focus on clear communication and care.
• Ensure accuracy in pricing and inform customers of any additional fees or charges.
• Maintain accurate and organized records of customer interactions, bookings, and nancial transactions.
• Generate reports and documentation as required by the travel agency.
• Assist customers in resolving issues related to bookings, reservations, or other travel-related problems.
• Collaborate with other departments or travel partners to address complex issues.
• Ensure accurate invoice reconciliation and timely processing. 

Client Acquisition and Retention: 

• Provide exceptional service, anticipate needs, and offer personalized travel solutions to maintain long-term client relationships. 
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Deliver quotes and itineraries promptly while maintaining a high level of urgency and accuracy.
• Search and confirm travel reservations for the customer.
• Strong understanding of a client travel policy and can consistently provide consultation to the customer. 

Collaboration and Teamwork: 

• Collaborate with Travel Advisor and support their request to ensure seamless execution of client travel plans.
• Collaborate with our ticketing agents to deliver timely and effective solutions 

Qualifications: 

• Minimum of 5-7 years of consecutive sales production
• 2 year experience with Sabre Tickecting is a must
• Exceptional English verbal and written communication
• Strong sense of urgency with the ability to solve the clients travel needs
• Ability to thrive in a fast-paced, dynamic environment. 

Competencies: 

• Client Relationship Management
• Problem-Solving
• Communication
• Customer Service 

About the Company: 

From business trips to family vacations and private charters to destination weddings or group retreats, we ensure a flawless and legendary travel experience with prime rates, exclusive offerings, expertise, unparalleled five-star service, personalized attention, and 24/7 white-glove customer support. As an industry expert with global coverage in the luxury travel market, we are regarded as a premium service provider both within the executive business community and by the discerning traveler alike. 

Culture: 

We do whatever it takes for our members, partners, and, most importantly, our fellow employees. 
It is important to keep sight of what we are trying to achieve and how we would like to achieve it. We commit to maintaining a culture of safety, service, confidentiality, and integrity, each of which we believe will result from living by the following core values: 

• Love what you do.
• Keep calm and press on.
• Deliver on commitments
• Serve as though you’re helping a friend.