Project Manager

We are looking for a dedicated Project Manager to join our BPO Project Management Team. The transition Lead/manager is expected to effectively transition or migrate the process/function to British Council Shared Services and provide support to the service delivery teams for such initiatives.

FUSION BPO SERVICES  LTD.

153 ORANGE STREET 

TEL# 876-619-8000-1

PROJECT MANAGER

We are looking for a dedicated Program Manager to join our BPO Project Management Team.

The transition Lead/manager is expected to effectively transition or migrate the process/function to British Council Shared Services and provide support to the service delivery teams for such initiatives.

He/she will be accountable for all process migrations to SSC and responsible for delivering the Shared Services Strategy in terms of pipeline and growth.
He/she will be responsible to plan, project-manage and drive the implementation of multiple medium to large-scale process transitions or migrations or any internal projects and to negotiate and own SLAs and KPIs till the completion of the transition or migration of the process. He will have to ensure adherence to the transition framework for project planning, execution, and delivery.

RESPONSIBILITIES INCLUDE:

Accountabilities, Responsibilities & Main duties:

• Strong project management skills and ability to independently lead transition projects with a focus on on-time completion with minimal post-go-live issues and to ensure Project Management discipline
• Should be able to execute the transition keeping the Cost/Budget, Time, and resources in line with the signed off the transition plan
• Stakeholder management: meet and exceed stakeholder expectations. Keep an eye on stakeholder requirements and expectations. Deliver a solution meeting the agreed requirements. Periodic meetings with cross-functional teams to review project status and performance and monitor closely to close out open issues
• Support development of transition and programs using the Transition Framework (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology, compliance, and mitigation of financial and delivery risk.
• Set up transition plan and assignment of resources & Implement best practices for transition planning and Transition Management
• Co-ordinate the management of milestones, actions, issues, risks, and decisions of the transition activities &
• Ensure that all areas of Operations are ready for the transition of new services/solutions
• Oversee the stabilization period quality measures and ensure projects are not closed until these have been met
• Manage communications with all stakeholders to ensure an effective handover of new/changed Services into the production/operations environment and the internal and external stakeholder user communities
• To ensure training happens wherever applicable & Ensure strict commercial/ scope change control to manage any deviations
• Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
• Ensure products and services delivered within the Transition are within the agreed time & Manage interdependencies and escalate in case of delays in timeline or budgets.
• Review the outcomes of each Transition and apply lessons learned to ongoing and future projects within the Programs. 
  • Track Action/Task Logs
  • Knowing Transition Models/Approaches are added advantage
  • The individual in the role will be responsible for managing the transition of in-scope processes across the Council. This individual is responsible for successfully executing the transition which will primarily include preparation of transition and training plan, ensuring that detailed SOPs are developed and signed-off, operating metrics are aligned and approved, and processes are transitioned as per agreed SLAs

REQUIREMENTS AND SKILLS

• Strong project management skills
• Strong documentation skills
• Strong presentation skills- should be able to create and present effectively
• Excellent MS Office knowledge (Word, Excel, PowerPoint etc.)
• Desirable: PMP
  Project Management Tool (e.g. MST, Jira. Etc.)

EDUCATION and EXPERIENCE

• Any Graduate in Any Specialization
• Overall Exp 5+ Yrs & Relevant experience in BPO Project Management 1.5 + Yrs