Porting Sales Agent (TOBAGO)

Company description:

Digicel Group Limited

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Porting Sales Agent (TOBAGO)

Primary objective of the job: 

The Porting Sales Agent is responsible for growing the business and meeting sales targets for Digicel Trinidad Limited, in the product categories of prepaid and postpaid mobile ports. It will involve business development across the consumer account base and other suitable customers.

Main Duties and Responsibilities:

• Accurately record prospect information on the application form and maintain a listing.
• Achieve sales objectives while providing the highest level of customer satisfaction.
• Actively brings brand awareness to new communities via face-to-face sales to generate new business.
• Collaborate with other departments (internally and externally) to meet sales objectives.
• Continuously seek and capitalize on opportunities to exceed the expectations of customers, by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner. 
• Ensure that all information is logged timely and accurately on all sales-related reporting databases, mechanisms and reporting tools as required. 
• Attend and actively participate in all products and services training, utilize the acquired skills and product knowledge to enhance customer service delivery and make recommendations for improvement.
• Working safely is a continuing condition of employment. Digicel Trinidad Ltd is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable. 
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position. 

Academic Qualifications and Experience Required:

• Minimum of five (5) CSEC passes including Mathematics and English Language
• Minimum of two (2) years sales experience in a customer-centric environment
• Knowledge of the Telecommunication industry would be an asset.
• Excellent communication and interpersonal skills
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements. 

Functional Skills:

• The ability to think laterally in identifying new business opportunities. 
• The ability to multi-task is essential. 
• Knowledge of a second language (Spanish, French, etc.) would be considered an asset.