PART TIME OFFER - Roadside Assistance Specialist (Montego Bay- Onsite Position) Must be able to work between 6pm -11pm

Part Time employment available for immediate hire. Must be able to work between 6PM - 11pm and at least 1 weekend day

Roadside Assisitance Agents Needed!

The Concentrix family is growing, and we want YOU to be part of our new campaign.

You will benefit from:

• Competitive salary.
• Transportation service (conditions apply).
• Weekly lunch subsidy.
• Chill room with modern games & lounge area to relax.
• CNX onsite nurse.
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Your responsibilities will be but not limited to:

• Managing large amounts of incoming calls in a friendly and helpful manner.
• Responding to inquiries from customers about the availability and cost of vehicles as well as taking reservations from service departments and external customers.
• Assist customers with their inquiries on future reservations or anything on the account’s services
• Up-selling, when appropriate, by informing customers of additional services.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies.
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required..

We require that you have:

• Must be able to work between the hours of 6pm - 11PM and at least one weekend day
• Minimum of three CXC/GCE subjects, including English Language or Customer service related HEART Level-II Certificate.
• City and Guilds Mathematics and English accepted.
• Excellent verbal and written communication skills
• Excellent relationship building and rebuttal skills
• Must be at least 18 years old
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 26wpm with a 90% accuracy
• Ability to work a flexible schedule including day and/or evening hours
• A quiet and private work environment free from distractions
• Basic computer navigation skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Ability to work with difficult customers in difficult situations
• Solid customer service attitude, self-motivation, and critical-thinking ability
• Comfortable working independently or in a team
• Ability to maintain confidential information
• Empathetic Skills
• Strong time management and organizational skills
• Problem solving skills required

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WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different!