Optical Advisor

Purpose: The purpose of this position is to exceed the weekly sales target by completing as many sales transactions as possible, while consistently providing service beyond customer’s expectations.

Purpose:

The purpose of this position is to exceed the weekly sales target by completing as many sales transactions as possible, while consistently providing service beyond customer’s expectations.

Required Education:

• Minimum of 5 CXC's including English Language and Mathematics/Accounts

Required Skills / Experience:

• Experienced in Retail Sales
• Strong customer service skills.
• Highly motivated by targets.
• Computer Literate.
• Basic Numeracy.
• Ability to communicate in both oral and written forms.
• Excellent interpersonal skills.
• Legible handwriting.

Required Personal Characteristics:

• Ability to perform in a high-demand environment.
• Positive attitude towards work.
• Ability to use own initiative and work independently.
• Team player.
• Ability to operate effectively with minimum supervision.

Duties And Responsibilities:

• Achieve daily, weekly, and monthly sales including Supa Shield targets.
• Complete stock movement and sales reports daily.
• Attend and provide appropriate reports at weekly sales meetings.
• Ensure that customers receive service that exceeds their expectations.
• Establish contact within 30 seconds of the customer entering the store.
• Explain the terms and conditions of appropriate optical care techniques and credit contracts clearly to the customer.
• Display good merchandising skills.
• Build and maintain Customer Client base.
• Provide periodic updates on competitor offerings and prices.
• Effectively Identify customer needs and address them, escalating to the Branch Manager where necessary.
• Keep customers advised of delivery changes/issues on time.
• Answer the telephone promptly and courteously.
• Ensure the assigned area is clean, tidy, and accordingly tagged.
• Ensure all documents about the purchase are correctly and thoroughly completed.
• Provide relief service for the Branch Manager.
• Assist in the opening and closing of the Store.
• Have a basic knowledge of all products sold by the company.