Operations Manager

The Operation Manager will plan, direct and coordinate the operations and all work activities of assigned department to ensure a consumer-focused operation that meets and exceeds assigned clients goals and objectives.

Radius Global Solutions, located in Freeport, Montego Bay has opening for an Operations Manager

Key Responsibilities

• Foster a team and call center culture that specializes in people, performance management, coaching, development, and employee engagement.
• Ensures performance and results are effective and cost efficient.
• Direct all supervisory functions for team, including, but not limited to, interviewing/hiring, training, coaching, developing strategies & schedules, enforcing policies, evaluating, and disciplining to ensure a well-qualified team to enhance operational success.
• Ensures compliance with all applicable Federal, State and local regulations and policies and procedures relative to collections.
• Monitors team performance to ensure call center goals are met, and supports all call center quality and training efforts.
• Identifies and articulates reporting requirements, which includes targets, specific data, and anticipated outcomes.

Skills Needed:                                                                               

• The selected candidate must have at least 2 years of managerial experience with proven results in customer service based projects.
• Excellent oral and written communications skills.
• Must be willing to work a flexible schedule.
• Ability to handle multiple priorities and meet deadlines in a fast paced environment.
• Ability to interact with team members with tact and diplomacy.
• Ability to maintain customer confidentiality.

Benefits:

• Salary commensurate with experience.
• Annual Merit Pay Increases!
• Lucrative Incentive Plans
• Pension Retirement Plan with Contributions from Radius!
• Health, Dental, Vision, and Life Insurance Benefits
• Paid Time Off
• Permanent Employment (no contracts)

*Only candidates meeting requirements will be considered for interviews.