Office Administrator & Business Development Officer (Montego Bay)

Office Administrator & Business Development Officer

JOB TITLE: Office Administrator & Business Development Officer

LOCATION: Montego Bay 
REPORTS TO: Chief Executive Officer
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Become an integral part of our growth story! As our Business Development & Administrative Officer,
you'll have the unique opportunity to shape the future of our firm. This dynamic role blends strategic
business development, ensuring a steady influx of new clients, with exceptional client relationship
management to foster loyalty and growth. We're seeking a driven individual who thrives on building
connections, delivering results, and contributing to a vibrant team environment.

Key Responsibilities & Performance Indicators:

Business Development

 Identify and pursue new business opportunities:
o KPI: Generate a set number of qualified leads per month/quarter.
o KPI: Convert a target percentage of leads into active clients.
o Actively research potential clients and markets, turning those opportunities into revenue
streams.

 Build and maintain client relationships:
o KPI: Achieve high client satisfaction ratings through regular feedback surveys.
o KPI: Increase client retention rates year over year.
o Foster strong, lasting relationships through proactive communication and responsiveness.
· Prepare proposals and presentations:
o KPI: Win a targeted percentage of proposals submitted.
o Create compelling, persuasive materials that highlight our expertise and value.

Network and represent the firm:
o KPI: Establish a strong professional network within the industry.
o Attend relevant events and conferences to promote our services and build connections.

Develop marketing materials:
o KPI: Contribute to increased brand awareness and engagement through marketing efforts.

o Collaborate with the marketing team to create impactful content and materials.

Client Success & Administration

Manage client onboarding process:
o KPI: Ensure smooth and efficient onboarding experiences for new clients.
o Coordinate all aspects of onboarding, setting the stage for a positive client journey.

Maintain client records:
o KPI: Maintain accurate and up-to-date client information and engagement details.

Schedule appointments and meetings:
o KPI: Optimize scheduling to maximize productivity and client satisfaction.
o Efficiently manage calendars for partners and senior staff.

Prepare reports and presentations:
o KPI: Deliver high-quality reports and presentations that support internal and external
needs.
o Assist in preparing clear, informative materials.

Handle general administrative tasks:
o KPI: Ensure timely and professional handling of all communications.
o Manage incoming calls, emails, and correspondence.

Support internal teams:
o KPI: Contribute to the smooth operation of accounting, auditing, taxation, and corporate
secretarial teams.
o Provide administrative support as needed.

Manage client-staff correspondence:
o KPI: Ensure prompt, clear communication between clients, internal staff, and outsourced
service providers.
o Oversee email and phone correspondence, ensuring timely delivery and client satisfaction

Key Responsibilities:
Business Development

· Identify and pursue new business opportunities: Actively research and identify potential clients
and markets for the firm's services. Turn those clients into active revenue streams
· The Business Development and Administrative Officer will play a crucial role in driving the
growth and efficiency of the firm. This role will combine strategic business development activities
to attract new clients and enhance the firm's reputation with administrative responsibilities to
ensure smooth daily operations.
· Build and maintain client relationships: Develop strong relationships with existing and potential
clients through effective communication and responsiveness.
· Prepare proposals and presentations: Develop compelling proposals and presentations that
showcase the firm's expertise and value proposition to potential clients.
· Network and represent the firm: Attend industry events and conferences to build relationships
and promote the firm's services when called upon to do so.
· Develop marketing materials: Collaborate with the marketing team to create brochures, and websites.
content, and other promotional materials.
· Administrative
· Manage client onboarding process: Coordinate the onboarding of new clients, including
collecting necessary documentation and setting up internal systems.
· Maintain client records: Ensure accurate and up-to-date records of client information and
engagement details.
· Schedule appointments and meetings: Efficiently manage the calendars of partners and senior
staff.
· Prepare reports and presentations: Assist in the preparation of internal and external reports and
presentations.
· Handle general administrative tasks: Manage incoming calls, emails, and correspondence.
· Support the accounting, auditing, taxation, and corporate secretarial teams: Provide
administrative support as needed, including document preparation and filing.
· Build and maintain client relationships: Develop strong relationships with existing and potential
clients through effective communication and responsiveness.
· Network and represent the firm: Attend industry events and conferences to build relationships
and promote the firm's services.