Now Hiring Technical Support Agents - Kingston - Walk In Interviews on Wednesday November 13 2024

Conduent is currently hiring Technical Support agents to work on a 24/7 account. We are only accepting 3 CXCS including English A. The ideal candidate must be fully flexible to work any random 5 days on the week any shift. The account is 24/7. The batch will start in November.

Technical Support Agents Needed in Kingston to work on a 24HR Campaign to start in our November Batch.We are only accepting 3 or more CXCS including English A for this role. 

Walk in Interviews will be held at 10-16 Grenada Way Kingston , RKA Building 5th floor starting at 10AM to 1PM

We welcome you to bring your Technical Support skills and experience and join our prestigious and professional Technical Support Team on our 24//7 account located solely in the heart of New Kingston. This competitive phenomenal CHAT account seeks to discover the technical skills you have to offer.

Mandatory Requirements

1.  Valid ID – National ID, Passport, Driver License
2.  NIS
3.  TRN
4.  3 CXC Subjects- MUST include English Language (Original Qualifications only)
5.  Birth Certificate 
6.  Updated Resume (hardcopy)
7. Please take your original documents as well as photocopies. 

 Ideal Candidate

• Fully Flexible – MUST be able to work any 5 days of the week including weekends & public holidays.
• Able to assess chats to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Complies with all policies and standards.
• Able to Type a minimum of 25 WPM 90% accuracy

*For faster processing please complete the online REQUIRED ASSESSMENT HERE . Please note that all candidates are required to take the assessment. 

 NB* PLEASE NOTE: Conduent has a strict dress code guideline, please dress professionally- brightly colored hair is not accepted, No Laptops and or tablets are allowed.