Now Hiring- Collections Trainer

If you are looking to be part of a dynamic, growing team where your contributions are appreciated and rewarded, you owe it to yourself to join the C4 Global Solutions team. Please apply and C4 yourself.

Here is your opportunity to advance your career with a top-tier, highly successful BPO company located in the Montego Bay Free Zone in St. James, Jamaica. We provide a team-oriented environment focused on achieving our client goals while having fun in a highly energized atmosphere. 

C4 provides their clients with outstanding service by attaining our monthly production objectives, maintaining stringent compliance standards, and by having an excellent attendance and punctuality history. As a leader in the BPO community, C4 always seeks out members of our team for advancement into highly paid management positions. C4 has several management training programs for our qualified agents so they are prepared for the next level.

We are seeking to hire an experienced:

• Collections Trainer: The Trainer is primarily responsible for the ongoing maintenance and delivery of our training programs, as well as the development and implementation of strategies to improve agent performance.

      To be successful in this role, the Collections Trainer is expected to have:

• At least 6 months of experience in a 3rd party collections environment.
• 1-3 years previous experience as a collections or sales trainer.
• The ability to lead the training and nesting/on-the-job training exercise for new hires.
• Advanced working knowledge of the collections industry and debt recovery best practices.
• Working knoledge of adult learning theories and their application in face-to-face/virtual learning environments.
• Excellent time management, people management, communication, leadership, relationship management, problem solving, and organizational skills.
• Demonstrated ability to make quick and sound data-driven decisions.