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Contax 360 BPO Solutions
Contax360 was founded in 2007 by Jacqueline Sutherland, a Jamaican- entrepreneur who spent her professional career working at Fortune 500 companies in the US. She launched Contax360 with the goal of delivering cutting-edge contact center services while maintaining a hands-on partnering approach with each client. Our repeated success servicing clients from across the globe, – allowed Contax360 to grow to over 900 agents serving blue chip clients in multiple industries. Contax360 has excelled in a heavily competitive environment by staying ahead of technology and trends, while continuing to treat each customer as a partner.
Mission
We believe in establishing partnerships with our clients based on transparency, integrity and professionalism. Delivering clear and measurable results to the clients bottom line.
Vision
Our goal is to be a globally respected corporation that provides unequalled, efficient and effective management of contact center solutions using the “best in class” human resources, processes and technologies.
Contax360 is a leading provider of nearshore and blended delivery services. Our onshore and nearshore capabilities allow our customers to select from resources in the U.S. or Jamaica to create the perfect balance of services to match your unique requirements. Blended delivery requires the ability to plan, train, deliver and manage a diverse work team. Our experience and resources provide the foundation for a successful Blended Services delivery.
Our staff enjoy a dynamic work environment filled with daily motivation and innovation. Come… join our team!
- Montego Bay, Jamaica W.I.
Reservation Chat Agent
- Not disclosed
- Updated 20/11/2024
- Hanover / St. James / Westmoreland
The Reservation Chat Representative is responsible for providing exceptional service to every customer they will interact with via live chat and other communication media and respond to customer inquiries in an efficient, professional, and friendly manner.
IT Manager and Operations Manager
- Not disclosed
- Updated 20/11/2024
- Hanover / St. James / Westmoreland
As the IT Manager for our contact center, you will be responsible for managing and maintaining the IT infrastructure, ensuring smooth and efficient operations. As Operations Manager, you will be responsible for overseeing the day-to-day operations of our BPO.
Customer Service and (Soft) Sales Agent
- Not disclosed
- Updated 20/11/2024
- Hanover / St. James / Westmoreland
The Customer Service /Sales Agent is responsible for generating sales for the company by executing sales pitch, negotiating and closing sales while maintaining exceptional service to every customer via the telephone.