Advantage Communications provides smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand. With 20 years as a North American outsourcing solutions provider, we’ve mastered the dynamic between cost-efficiency and customer service experience, meaning you won’t have to sacrifice one for the other. We form true partnerships with our clients, delivering a quick, seamless and successful transition from in-house operations to outsourcing.

CANADA AND JAMAICA: THE BEST OF BOTH WORLDS

Our contact centres are located in Eastern Canada and Jamaica to provide scalable solutions, reliable business continuity, and the best customer experience across the board. By operating in our on-shore and near-shore contact centres, we leverage the expertise, leadership and on-site management from our home-base in Prince Edward Island, as well as the exceptional cost-savings and cultural alignment of Jamaica. Both regions are known for their excellence in hospitality and deliver industry-high results in customer experience satisfaction.

JOIN THE ADVANTAGE COMMUNICATIONS FAMILY

To offer quality customer service, Advantage has created a culture of reliable and engaged staff that have become ambassadors of our brand. We hire capable and innovative individuals who share in our values and fit within our culture. There is no ceiling on how much you can grow at Advantage Communications and we want to you to become part of our team.

“The only people we treat better than our clients, are our employees. We love our staff,” Kent MacPhee, President & CEO.

Our culture is built upon the principles of excellence, respect, passion, innovation, and integrity, viewing employees as individuals rather than numbers within a system. Our motto is “Making a Difference” and we strive to achieve this goal for our clients and employees. We put our people first.