Luxury Vacation Specialist

The Luxury Vacation Specialist is primarily responsible for selling vacation packages and providing excellent customer service to our clients.

The worldwide representative for Sandals and Beaches Resorts is seeking innovative, performance-driven and customer-focused individuals to join our team:

 Luxury Vacation Specialist

The ideal candidates will be primarily accountable for selling complete vacation packages to our valued clients. The customer service must be exemplary, and requests must be handled promptly, as there are times when we experience high call volumes.  Under all circumstances, the customer service should be consistent, and customers should always be provided with accurate and updated information on products, promotions and procedures. Additionally, if selected, you must maintain a working knowledge of other departments’ operating policies and procedures in order to assess and make informed decisions/recommendations at every turn. 

 The ideal Candidates MUST possess the following minimum requirements:

• Five (5) CXC passes (including Mathematics & English Language) or similar qualifications.

• At least one (1) year experience in a similar position within the call center environment.

• Be motivated by an incentive-based environment.

• Possess strong verbal, written, interpersonal and listening skills.

• Proven strong sales and closing skills and the ability to overcome objections.

• Experience in online text-based communication and highly skilled in the use of various instant messaging platforms would be an asset.

• Must be comfortable with asking open ended questions and explaining product options.

• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.

• Problem-solving and decision-making skills with the ability to offer creative solutions.

• Flexibility to work various shifts including nights, weekends and public holidays.

  Other attributes needed to thrive in this position:

• Initiative

• Methodical thinking

• Strong organizational skills

• Reliability

• Competitiveness

• Ability to work with limited supervision

• Ability to apply recommended changes to improve your selling skills

• Willing to work within commission structure 

We offer a competitive package which includes; pension, we cover 100% health insurance for our team members and 50% for their family, life insurance, critical illness plan, fully equipped gym, discounted room nights, employee development workshops, monthly fun activities and a great working environment.

We thank all applicants for their interests; however, only candidates shortlisted will be contacted.