Junior IT Field Support

The Junior IT Field Support will be required to travel between locations as needed to provide support and troubleshoot infrastructure and applications issues.

GCG Group Jamaica is a member of the GCG Group which operates in 21 countries across the US, Caribbean, Central and South America. We are seeking to recruit a highly motivated individual to join the team in the capacity of Junior IT Field Support.

This role offers an opportunity to provide on-site technical support to our internal customers, as well as ensuring that our systems and networks are operating effectively. The Junior IT Field Support will be required to travel between locations as needed to provide support and troubleshoot infrastructure and applications issues.

KEY DUTIES & RESPONSIBILITIES include but are not limited to:  

• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve technical issues, both remotely and on-site.
• Train end-users in the use of hardware and software systems.
• Manage and track IT assets, including hardware and software inventory.
• Create and maintain documentation, including user manuals and support procedures.
• Collaborate with other IT teams to ensure that systems and networks are integrated effectively.
• Keep up to date with new technologies and IT support best practices and make recommendations for improvements.
• Support operations and incidents on applications and technological platforms, including support, maintenance, and updates.

ACADEMIC & EXPERIENCE REQUIREMENTS:  

• Undergraduate / bachelor’s degree
• From 1 to 3 years of experience in IT support.
• Basic understanding of IT systems and troubleshooting HW and SW issues.
• Basic experience with Windows, and virtual machine operating systems.
• Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
• Basic knowledge in configuring communication appliances such as firewalls, switches, routers, Access Points, to act as remote hands and/or L1 support.
•  Experience with remote support tools such as TeamViewer or Remote Desktop