Join our Premium Account. Customer Service (Kingston-Onsite)(Fultime)

Ready to become a Game Changer?? If your answer is yes, get ready for an Epic Experience!! Concentrix is seeking an experienced Coffee Specialist to provide quality customer with the Ultimate Coffee Experience. Enjoy $200USD sign on bonus if hired on August 26, 2024.

Concentrix is a BIG DEAL!!

Join our Premuim Account and be a Game Changer!

Here at Concentrix, we are offering you an opportunity to build your career with the World's leading Elite Coffee Brand.

Become a Premium Coffee Specialist!! Offering Awesome Customer Service to our Clients!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization..

All Concentrix team members benefit from:

• • Competitive salary 

  • Paternity Leave 

  • Marriage Leave 

  • Departmental Leave 

  • Lactation Room for returning mothers 

  • Monthly feminine benefits 

  • On-Site nurse 

  • Lunch Subsidy 

  • Health, Life and Critical illness insurance 

  • Transportation 

  • Employee Wellbeing – Psychological, legal and financial advice 

  • Mental wellness partners  

  • Career development 

  • Staff Resource Groups 

  • Site Employee engagement activities 

Job Requirements:.

• Managing high call  volume.
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values.
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information.
• Strive to always deliver first call resolution by setting the customers’ expectations.
• Check that the customer understands the information given to them and that the customer feels their query is resolved.
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution.
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service.
• City and Guilds Mathematics and English accepted..
• Excellent verbal and written communication skills..
• Good customer focus and adaptability to different personality types.
• Great problem-solving skills..
• Great listening and conversational skills.
• Detail Orientated..
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays.
• Valid Government ID, NIS, T.R.N.
• Ability to type a minimum of 40 wpm with 90% accuracy.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.