FRONT OFFICE SUPERVISOR

§ To periodically perform cash audits and inventories of the safety deposit box locks, as well as to follow up on losses or missing locks.

§ To coordinate the daily fulfillment of rooms with the Housekeeper, according to the priorities of the operation.

§ To keep informed of the works carried out on malfunctions and broken equipment in the rooms, and to follow up on each case.

§ To respond politely and discreetly to guests bringing complaints and claims, as well as to follow up on them in the proper manner.

§ To supervise the fulfillment of all functions of the Reception Desk Area.

§ To ensure that the information concerning the hotel is given to guests following optimum presentation standards.

§ To inspect the lobby, making sure that it is clean, ordered, scented, and that ambient music adheres to standards.

§ To know and control the ROH, its inventory, and its characteristics.

§ To be familiar with Non Package sales promotions, such as Rooms Upgrades, romantic dinners, spa services, wines, etc., and to meet sales objectives.

§ To supervise that the hotel rates board is up to date and to keep the applicable rules and regulations posted in a visible location, according to the applicable norms.

§ To supervise the fulfillment of the policies and procedures regarding guest service and accounts collections.

§ To know the applicable promotions, rates, and documents for the various TTOOs.

§ To check and assign the Guest arrivals and departures Rooming List.

§ To control and supervise the end of shifts of cashiers at the reception desk.

§ To make sure that the Check in procedure for VIPs is carried out according to the established policies and standards.

§ To check and match high extras surplus amounts.

§ To supervise 15 rooms per month following the applicable Check list.

§ To periodically conciliate the PTI against the system.

§ To check and follow up on no shows and overbookings.

§ To supervise the assignment of rooms in fam trips, groups, and special requests.

§ To offer assistance in organizing the work roster and attendance lists for the personnel in the department.

§ To fulfill the requirements of the quality program, the power savings program and the environmental program, as well as the internal civil protection program.

JOB PROFILE:

§ Academic Education:

o B. A. or Technical degree in Tourism or a similar field.

§ Experience:

o 2 years in a similar position in a 5 star hotel.