As a member of the Information Technology Retail POS team, this position is responsible for providing 24/7 operational support for applications, core services and infrastructure within retail team.
Summary:
Accomplishes Retail program objectives and milestones in the IT realm of the by leveraging relationships with POS vendors, major oil partners, banks, and loyalty host providers in developing and deploying a solution(s) in each region; working with the Corporate Solutions Delivery and Operations team in documenting business and IT requirements for a solid support solution; mentoring and growing knowledge between technology leaders in the Enterprise Technology teams and Regional Operating Centers (ROCs); ensuring support/implementation documentation is available and that the end product is able to be handed off to service desk(s) for ongoing support.
Responsibility (but not limited to):
Accomplishes information technology staff results by: communicating, planning, monitoring, project results with retail IT and cardlock teams; coaching employees on new implementations and support procedures; initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintains organization's effectiveness and efficiency by contributing to, delivering, and supporting strategic plans for implementing information technologies.
- Participates in projects, including acquisition integrations, by coordinating resources and timetables to meet the demands of the Project vs Operations.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Collaborates with corporate IT to establish and report level of service for the delivery of core IT services including long-term trend analysis within the ROCs.
- Works with corporate IT to contribute to the development and maintenance of a disaster recovery plan in support of the overall business continuity strategy.
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Contributes to annual IT budget planning and tracks spend
- In partnership with corporate IT and team members with national oversight, responsible for maintaining high availability and quality of service for the IT infrastructure and applications pertinent to loyalty program.
- Escalation point for any major incidents pertaining to retail loyalty infrastructure or supported applications within the enterprise.
- Responsible for adhering to Change Management policies and procedures.
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Contributes to corporate IT team effort by accomplishing related results as needed
- The primary liaison to Parkland corporate IT for area of responsibility
- An escalation point for problems for area of responsibility, may take a lead role in organizing and monitoring the diagnosing team
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Qualifications:
- Minimum of Bachelor’s degree or equivalent in Business or Computer Sciences
- Minimum of 5 years technology experience in a large enterprise infrastructure and retail environments
- ITIL v3 Foundation certification
- Knowledge of the functions, operation and mission of the specific department.
- Better than average written and spoken communication skills.
- Outstanding interpersonal relationship building and employee coaching and development skills.
- Experience in a team-oriented workplace, preferred.
- General knowledge of Parkland’s Employee Policies and Practices.
- Evidence of the ability to practice a high level of confidentiality.
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Excellent organizational management skills.
