Passenger Service Manager

Passenger Service Manager

JOB OPPORTUNITY NOTICE

GCG Group Barbados is a member of the GCG Group which operates in 21 countries across the US, Caribbean, Central and South America. We are seeking to recruit a passionate, skilled and highly motivated individual to join the team in the capacity of Passenger Service Manager. 

This role offers an opportunity to establish and meet the highest international quality standards related to Passenger Service in the Ground Handling Industry. It plays an important part in delivering value to our customers and stakeholders by providing an outstanding customer experience, through the development of effective customer service procedures and setting customer satisfaction goals in accordance with operational/airline standards.

KEY DUTIES & RESPONSABILITIES include but are not limited to:

• Oversee the day-to-day operations of the department ensuring the efficient handling in accordance with the rules and regulations of the company, the SLA with airlines and other industry partners.
• Handle the department’s operating budget, with the determination to ensure increased productivity and efficiency over the financial year.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Provide timely responses to customer queries/complaints and detail corrective actions.
• Review work schedules and staff assignments, constantly managing manpower cost within the department to ensure effective implementation and adherence.
• Enabling the service team to be customer-centric and provide an amazing experience.

ACADEMIC & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in management, Business Administration or in a relevant discipline
• Master’s degree in management or a related discipline would be an asset.
• Minimum five (5) years’ experience in a similar leadership position
• A minimum of three (3) years in the airline ground operation service industry will be an asset.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• A valid driver’s license.
• A valid Police Certificate of Character.

 Competitive remuneration and attractive benefits package will be offered commensurate with the successful applicant’s qualifications and experience.

Email résumé/CV to the address below on or before September 29^th, 2023:

• Subject: “Passenger Service Manager"

Please note that only shortlisted applicants will be acknowledged.