Senior Branch Manager

Senior Branch Manager

About FGB

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agent across Jamaica.

Purpose of Position

The Senior Branch Manager – New Kingston will be responsible for overseeing business development and service activities in-branch, to ensure the attainment of the bank’s financial objectives and regulatory compliance.

Principal Responsibilities

• Manage branch assigned financial targets including developing and monitoring budget.
• Monitor the growth, sales and profit objectives of the branch.
• Ensure compliance with all internal policies and procedures as well as adherence to regulatory and compliance requirements to minimize the bank’s exposure to risks.
• Ensure that the bank’s service standards are consistently maintained including improving service delivery where necessary and ensuring that customer complaints are addressed in a time manner.
• Manage, develop and guide the in-branch sales team.
• Engage in networking activities to identify new and viable business opportunities on an ongoing basis.
• Adjudicate and grant approvals for loan applications within Delegated Limits of Authority and other established bank guidelines, ensuring that risks are minimized.
• Create and retain a high performing, engaged and well-trained team by mentoring, coaching and monitoring staff performance.
• Assist in the development and marketing of new products and services.

Required qualification, experience and key competencies 

The successful candidate should have:

• First degree in Management Studies, Finance or equivalent qualification
• A minimum of seven (7) years’ experience in commercial banking at the management level
• Sound knowledge of credit and risk management
• Sound knowledge of Banking operations and thorough knowledge of governing Laws, Rules and Regulations
• Proven track record of success in sales
• High-energy and self-motivation
• High level of integrity, accountability and results orientation
• Excellent analytical, problem solving and decision-making skills
• Strategic thinking with excellent leadership and analytical skills
• Demonstrated ability to coach and motivate
• Customer-centric and detail oriented
• High level of professionalism and ethics
• Highly developed sales and networking skills.