JNR. Accounts Receivables Customer Support

The Accounts Receivables Customer Support provides support to the Credit and Collection Team and provides the business with effective championing of the credit management process. Ensures timely execution of all duties assigned and that KPIs are met.

Major Responsibilities

Scope: The Accounts Receivable Customer Support must play an integral role in:

• Ensuring that proper internal controls are maintained for all Credit & Collections (C&C) transactions in compliance with the Credit & Collection Policy.
• Facilitating successful and effective ways of working between the sales executives, the customers and the company (CBL).

• Ensures efficiency and vigilance in credit management by the daily monitoring of all accounts in assigned portfolio so that aged balances are no more than 30 days

Grow your Capabilities:

• Ensure ownership of all responsibilities
• Be open to learning any new ideas from others.
• Constantly deliver excellent performance.
• Ensure all tasks and reports are completed within the required timelines.
• Ensure all tasks outlined in the JD is being successfully executed; to be reviewed quarterly with the C&C manager.
• To facilitate KYC, ensure at least 5 customer visits per quarter.

Ensure accurate and timely execution of tasks to meet all KPIs.

• Ensure all Master Data anomalies are escalated to the ARCS responsible for master data changes for immediate correction.
• Frequent review of the bank accounts and cashier’s log to ensure all customer deposits are retrieved for allocation.
• Daily preparation of lodgements and payment allocation for assigned portfolio. Ensure all allocations are prepared, reviewed by C&C supervisor or manager and uploaded to ‘Uprocess’. 
• Ensure the second allocation is prepared, reviewed and uploaded to Uprocess by latest 
• Review portfolio for delinquent credit customers and ensure warning letters are sent based on the Overdue Action Matrix and, missed month end payments.
• On a weekly basis, provide list of delinquent accounts to C&C manager for review and discussion.
• Effective management of assigned portfolio (including all assigned group accounts) by ensuring the timely and accurate updating of customer accounts. 
• Ensure credits on customer’s account are used to offset invoices.
• Ensure customer’s payments are allocated to the invoices specified by customers. 
• Ensure that by the 2nd WD after AR closure customer statements are provided to sales reps and customers. 
• Ensure accuracy of customer account balances and escalate issues to AR manager for action where necessary.
• Ensure weekly reconciliation of at least 5 customer accounts, and that reconciling items are no more than 30 days (1 Month) old. 
• Effective management of stakeholder relationships both internally and externally.
• Liaise with Settlement team as needed, regarding adjustments and journals to be processed.
• Ensure vigilant follow up of all issues raised in the issues log so that they are resolved within the month of being raised. 

• Ensure vigilant follow up on all requests for Credit & Debit notes submitted to the AR Intern for processing, and that the credit/debit notes are applied against the correct customer invoice. 
• Each Monday at 10:30am provide the C&C manager with weekly collection expectation for assigned portfolio. Escalate any risks to the C&C manager for immediate discussion with National Sales managers and FD.
• Ensure accuracy in filing of all documents owned by the Accounts Receivables department.
• Ensure adherence to all company policies and to the safety requirements for the role as prescribed by the business.
• Any other duties assigned by C&C Manager or C&C Supervisor.

Qualifications/Requirements

• A Degree in Accounting or Business Administration or Accounting equivalent.
• A minimum of 3 years’ experience in Accounting or a Finance Related field
• A self-driven professional with a can-do attitude and exceptional communication skills.
• Comfortable working in a dynamic and fast paced environment.
• Working knowledge of SAP would be an asset.
• Customer service skills.
• Ability to work cross-functionally and in teams.
• Positive energy, enthusiasm & authenticity.
• Technical Competence.
• Ability to meet deadlines.
• Ability to prioritize between competing objectives.
• Preparing and analyzing reports used in the department.
• Punctuality