Investigation Associate

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Card Operations team in the capacity of:

Investigation Associate

Monitor suspicious debit and credit card transactions.

Investigate fraudulent card transactions and make recommendations to management, in an effort to reduce losses or recover funds.

Investigate cases of fraud cheque deposit to credit cards and the submission of fraudulent credit card applications.

Location: Kingston

As an Investigation Associate, you will:

• Contact relevant cardholders to verify transaction activity identified in fraud guard, VRM and fraud center.
• Conduct investigations relating to all fraud or suspicious activities.
• Approve the blocking of accounts based on investigation carried out.
• Recommend action against merchants based on chargeback (hold funds).
• Investigate cases of friendly fraud, cheque deposit fraud and credit card application fraud with a view to recover or minimize losses.
• Check Visa and MasterCard Online for bulletins and member letters.
• Action all card data compromise reports from Visa and MasterCard and monitor for BIN attacks, with appropriate mitigating responses.
• Conduct periodic rules assessment and performance and make recommendations for parameter changes with existing fraud rules in Fraud Guard, Fraud Center and VRM.
• Liaise with ACI agents and review the daily fraud reports submitted.
• Keep abreast of new fraud trends, both local and worldwide and report all anomalies to the Manager, Fraud Unit.
• Perform other job-related duties assigned from time to time.

What do you need?

• Minimum of an Associate degree in Business Administration, Management Studies, Finance, or equivalent qualifications, from a recognized institution.
• A minimum of two (2) years’ working experience in the financial sector or related industry.
• Training in Credit and Debit Card management for Issuers and Acquirers.
• Ability to communicate effectively both orally and in writing.
• Strong analytical skills.
• Working knowledge of Prime and Online.
• Some Card Acquiring/ Issuing knowledge required.
• Experience in fraud investigation & management.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than November 15, 2024.

While we appreciate all applications, only shortlisted candidates will be contacted.