IT Technician

The IT Technician will collaborate closely with experienced professionals, in order to contribute to the efficient delivery of IT services within the company.

IT Technician

Key Functions:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.
• Install, configure, and troubleshoot computer hardware, software and maintain networking equipment, including routers, switches, and wireless access points.
• Assist in the setup and maintenance of servers, networks, and telecommunications systems.
• Diagnose and resolve network issues efficiently, including connectivity problems, bandwidth constraints, and latency issues.
• Respond promptly to service requests and ensure timely resolution of IT issues to minimize downtime and disruptions.
• Document IT procedures, configurations, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing.
• Collaborate with IT team to implement and maintain security measures to protect company data and systems.
• Provide basic training and guidance to users on IT systems and applications.
• Assist in the procurement of IT equipment and software, ensuring compliance with company policies and budget constraints.
• Stay updated on emerging technologies and industry trends to contribute ideas for continuous improvement of IT infrastructure and processes.

Knowledge and Skills:

• Technical Proficiency: Proficiency in troubleshooting hardware, software, and network issues, including desktops, laptops, printers, operating systems, and basic networking components.
• Experience with remote support tools and techniques for troubleshooting issues remotely and providing technical assistance to end-users.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently and effectively.
• Excellent customer service skills, including the ability to communicate technical information clearly and concisely to non-technical users, and to provide support in a professional and courteous manner.
• Ability to quickly learn and adapt to new technologies, processes, and procedures in a fast-paced environment.
• Collaborative mindset and the ability to work effectively as part of a team, including sharing knowledge, assisting colleagues, and contributing to team goals and projects.
• Strong organizational and time management skills, including the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
• Diligence in ensuring accuracy and thoroughness in troubleshooting, documentation, and following standard procedures
• Commitment to maintaining confidentiality, integrity, and professionalism in all interactions with colleagues and end-users.
• Excellent communication skills both written and oral
• Willingness to work a flexible schedule.