IT Coordinator

The I. T. Coordinator is responsible for managing and providing hardware and software maintenance, training and consultation. It is also a position responsible for recommendations for future planning and development of resources.

Essential Duties and Responsibilities:

1. Plan, organize, direct, control and evaluate the operations of the Information systems and electronic data processing services, recommending best practices when available.
2. Develop and implement policy and procedure for electronic data processing and computer systems operations and development.
3. Develop system requirements manuals by department and oversee and monitor same.
4. Manage I.T. staff and direct day to day department production.
5. Ensure all technology is accessible and equipped with current hardware and software.
6. Monitor and maintain technologies to ensure maximum access and performance.
7. Provide monthly reports on department performance, shortfalls, service calls, repairs, spare part requirements,
8. Manage and ensure 24/7 network uptime at HO and 7 locations with proper optimization and utilization
9. Oversee and ensure all camera systems are functioning properly
10. Ensure all websites are up and running 
11. Communicate with external vendors to have task completed within project scope
12. Identify problematic areas in IT Infrastructure and suggest solutions
13. Monitor all backups to ensure that they are done on a timely manner as well as testing to ensure recovery if there are any failures 
14. Manage and monitor all mobile devices

Secondary duties and responsibilities:

1. Troubleshoot hardware, software and network operating system.
2. Provide orientation to new users of existing technologies.
3. Provide individual training and support on request.
4. Maintain current and accurate inventory of technology hardware, software and resources.
5. Maintain request for service log.
6. Install work stations.
7. Monitor security of all technology.
8. Input and maintain IP addresses.
9. Manage firewalls and passwords.
10. Manage staff accessibility and passwords to all software
11. Work closely with finance and other departments to manage software applications.
12. Maintain and test backup systems and remote restore and generation systems.
13. Preventative Maintenance systems and scheduling.
14. Produce and maintain software license schedules
15. Product, present and maintain department budget.

QUALIFICATIONS

As an ideal candidate you:

• Must be competent with networking and its protocols
• Minimum of a Diploma in Information Technology

Beneficial Skills and Experience to be successful:

• At least three years Network and Systems Administrator, IT Supervisor, IT Coordinator or IT Manager experience.