Housekeeping Supervisor

Housekeeping Supervisor

Housekeeper Job Description 

Mission Statement

Bluefields Bay Villas provides high quality, upscale villa experiences for all our visitors regardless of race, age, religion, or sexual preference. We aim to give all guests a strong taste of Jamaica with classically attentive and individualized service, an authentic Jamaican appearance both inside the houses and all over the properties, and a strong mix of Jamaican cuisine. Our guests expect world class service and food in a clean and well put together environment. We aim to deliver an unbelievable experience and win repeat customers.

Chain of command

Housekeeping Supervisor > Human Resources Manager > General Manager (or Assistant)

Summary:

The Housekeeping Supervisor is responsible for leading a team of over 15 individuals in maintaining the cleanliness, order, and guest satisfaction across six villas and four suites. You will ensure our properties consistently meet the highest standards, exceeding guest expectations and contributing to the overall success of Bluefields Bay Villas.

Key Responsibilities:

• Team Leadership:

1. Effectively supervise and delegate tasks to the housekeeping team, ensuring efficient and timely completion of cleaning duties across all assigned villas and suites.
2. Provide clear instructions, training, and support to team members, fostering a positive and productive work environment.
3. Monitor performance, identify areas for improvement, and coach team members to enhance their skills and knowledge.
4. Address any performance issues or concerns with individual team members and take appropriate action as needed with the guidance of the Human Resources Manager and the Ownership Team.

• Quality Assurance:

1. Conduct regular inspections of all villas and suites, ensuring adherence to established cleaning procedures and maintaining high standards of cleanliness and presentation.
2. Respond promptly to guest requests and concerns related to housekeeping services, addressing any issues with professionalism and a guest-centric approach.
3. Oversee the proper care and maintenance of all furnishings, linens, and amenities within the villas and suites.
4. Manage the amenity stock with the Storeroom.
5. Maintain accurate inventory of cleaning supplies and equipment, ordering replacements as needed.
6. Keep a report of deliver all ripped/frayed or stained linens to the office for removal from property.

• Communication and Coordination:

1. Coordinate effectively with other departments, such as maintenance and Guest Services, to ensure the smooth operation of building maintenance projects, high dusting, landscaping projects, etc.
2. Communicate clearly with management regarding team performance, guest feedback, and any logistical or resource needs.
3. Develop and maintain clear documentation and communication channels to ensure efficient task allocation and seamless housekeeping operations across all villas and suites.
4. To include cleaning logs and checklists.

• Scheduling and Logistics:

1. Develop and implement efficient cleaning schedules, considering daily assignments, guest arrivals and departures, and turn-down services.
2. Work with Human resources to ensure efficient allocation of resources and tasks, considering staff availability and workload demands.
3. Respond effectively to unexpected changes or disruptions to the schedule, maintaining a high level of service and guest satisfaction. 

Qualifications:

• Minimum 3-5 years of experience in supervisory housekeeping roles within the hospitality industry.
• Strong leadership skills with the ability to motivate, train, and develop a team.
• In-depth knowledge of housekeeping procedures, cleaning techniques, and hospitality standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to providing exceptional customer service.
• Strong work ethic, reliability, and attention to detail.