Helpdesk Administrator

Helpdesk Administrator

Helpdesk Administrator

 The successful candidate’s primary responsibilities will include:

•  Provide appropriate Help Desk support to users of JSIF computer system on a variety of issues by identifying, researching and resolving technical hardware & software problems virtually and/or physically.
• Identify and log user needs/tickets, liaise with Programmers/Engineers to explain software errors and make recommendations regarding changes.  
• Create and run SQL queries to assess and analyse data from the corporate database for problem resolution.

• Provide training and workshops for incumbents in the use of the organizations applications and computing equipment.
• Develop, test, implement and maintain effective user and system help facilities.

Requirements: 

• At least a Degree in Software Engineering/Computer Studies or its equivalent.
• At least 1 years’ experience in a similar or equivalent position.
• Significant experience in use of Microsoft windows (Win10/11), database applications and the use of MS SQL query language.
• Proficiency in the use of Microsoft Office Suite, use of web browsers and Microsoft technologies.
• Knowledge of Microsoft Windows Networks, their basic Operation, Administration and computing hardware repair.
• Sound communication, interpersonal and exceptional customer service skills.
• Well-honed Trouble shooting, Analytical and Problem solving skills
• Ability to work under great pressure and independently or as a member of a team.