Health Claims Dispatch & Query Desk Officer - St. Lucia

The incumbent will be required to provide administrative and technical support by ensuring that all queries and claims are attended to in a timely manner. Also responsible for the distribution of cheques in accordance with the cheque dispatch policy and is the initial contact for all walk-in clients

KEY POSITION RESPONSIBILITIES: 

• Attend to all Internal and External Customer Queries.
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and Company guidelines.
• Manage any complaints associated with a claim in accordance with CX Guidelines.
• Ensure compliance with legal and industry regulatory requirements and customer quality standards set by the Company.
• Retreive and file documents including cheques and claims documents.
• Prepare and dispatch Co-ordination of Benefits Documents.
• Prepare and dispatch Pended Claim Documents.
• Preparation of routine correspondence.
• Collects, verifies that all cheques in the range (consecutive numbers) have been received.
• Sort cheques and prepares correspondence for dispatch.