Front Desk Coordinator

Front Desk Coordinator

Salary: TT$5,500

Location: Port of Spain

Industry: Medical

Employment: Permanent

General Summary:

Provides customer service support to the organization by acting as a liaison (between customer/patient and clinics), assists with customer/patient coordination and processing (from start to finish) and sells not only the company services but the company brand. The candidate is required to initiate and / or implement corrective action as needed in the customer care process, to ensure an excellent standard of service and high level of customer satisfaction is maintained. The candidate  must be approachable, pleasant, well groomed, excels at serving others and is graceful under pressure.

Core Functions:

• Receives, processes and coordinates customers / patients through their visits at the clinic
• Calls prospective customers, answers telephones, redirects calls, books and confirms patient appointments
• Influences customers to buy services by following sales scripts, giving accurate service and product information while efficiently adapting speech to situations on a case by case basis.
• Maintains accurate customer / patient database and files in applicable systems, as well as accurate records of appointments, deferrals, refusals etc.
• Usher patients through service process, assists and/or explains services  (alleviates concerns)
• Receives and accurately records daily payments made by customers / patients
• Keeps doctors and / or clinic staff up to date on schedules and changes in schedules
• Resolves customer complaints, and / or follows up to ensure customer complaints are resolved
• Consistently delivers efficient, high quality service resulting in customer satisfaction

Skills:

• Excellent Communicator (verbal and non-verbal)
• Proficient in Sales – Excellent negotiator and persuading other
• Computer Literate (intermediate level proficiency)
• Excellence in Time Management – Self managed, agile, disciplined and highly organized

Reporting:

• Reports directly to the Business Manager