Fraud Investigator

The role includes developing and ensuring robust internal controls, employing investigative techniques, and ensuring compliance with relevant legislation and best practices across the JN Group.

Job Title: Fraud Investigator
Company: The JN Group

Job Type: Full-time
Travel Required: Travelling Officer
Flexible Working Hours: Occasional flexible working hours, availability to travel when required

We are The Jamaica National Group Limited, representing a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

The Fraud Investigator will support the Senior Manager of the Corporate Integrity Unit in probing allegations of fraud, involving employees, and addressing irregularities and red flags identified by Internal Audit and Compliance. The role includes developing and ensuring robust internal controls, employing investigative techniques, and ensuring compliance with relevant legislation and best practices across the JN Group.

Key Responsibilities

Investigating

• Document all investigative activities
• Interview witnesses or suspects and take statements
• Coordinate with law enforcement officers and attorneys
• Gather financial documents related to investigations
• Conduct in-depth investigations into suspicious financial activities, such as money laundering
• Testify in court regarding investigation findings
• Conduct field surveillance to gather information
• Investigate matters referred by the Verification Unit

How Success Will Be Measured:

• Maintain confidentiality at all times
• Complete all investigations within 15 working days from receipt as per SLA

Analysis & Reporting

• Prepare and present written reports of investigation findings
• Create and maintain logs, records, and databases of fraudulent activities
• Analyze financial data to detect irregularities in billing trends, financial relationships, and compliance procedures
• Design, implement, and maintain fraud detection tools
• Evaluate business operations to identify fraud risk areas
• Recommend actions in fraud cases
• Negotiate recovery of losses due to fraud

How Success Will Be Measured:

• Maintain confidentiality at all times
• Submit reports to the Senior Manager within 3 working days post-investigation

Customer Service

• Lead or participate in fraud investigation teams
• Interact with external partners to validate information and check fraudulent activities
• Resolve customer issues within the scope of existing service level agreements
• Train others in fraud detection and prevention techniques

How Success Will Be Measured:

• Maintain confidentiality at all times
• Exhibit honesty, professionalism, and integrity

Qualifications

• Education: Bachelor’s Degree in Business Administration or related discipline
• Experience: At least 5 years of working experience, with a minimum of 2 years at the supervisory level
• Certifications: ACL/Certified Fraud Examiner (CFE) Certification would be an asset
• Skills:
• Excellent written and oral communication
• Strong leadership, training, and mentoring
• Good analytical and critical thinking
• Highly motivated self-starter with multitasking abilities
• Professionalism, dependability, integrity, and trustworthiness

Application Instructions

To apply, please submit your resume, highlighting your relevant experience and qualifications relevant to this role.

Application Deadline

Tuesday, July 2, 2024