Experienced Operations Managing Coach

In this role, you will lead and mentor teams, drive process improvements, and implement strategies to optimize performance. Key responsibilities include managing performance, analyzing trends, improving processes, maintaining staffing levels, and ensuring client satisfaction.

Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people! 

We are hiring motivated and a result-oriented individual to join our team as an Experienced Operations Managing Coach.   In this role, you will be responsible for overseeing the daily operations of the department and team, ensuring efficiency, productivity, and alignment with our organizational goals. You will lead and mentor a team, drive process improvements, and implement strategies to optimize our operations.  Your focus will be on fostering a high-performance, sales-driven culture, ensuring reliable, efficient support, and driving continuous improvement.

Key Responsibilities:.

• Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s)
• Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
• Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
• Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
• Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
• Champion company core values and other company programs to engage and motivate our employees
• Other related duties as assigned

Requirements:

• 1-2 years Managerial experience is required, preferably in the BPO industry.
• Proven experience in driving sales performance and leading teams to meet and exceed sales targets is essential
• Leadership & Coaching: Inspire and guide teams with strong leadership, mentoring, and skill development.
• Communication: Excel in clear, effective communication for setting expectations, providing feedback, and resolving conflicts.
• Adaptability & Problem-Solving: Quickly adjust to changes and tackle challenges with flexibility and resourcefulness.

Certificates/Licenses:

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required

Why Bill Gosling Outsourcing?  

• Canadian owned company
• We have offices across the Globe – including North America, Philippines,Costa Rica,United Kingdom, Trinidad & Tobago, India 
• Over 60 years of experience in the BPO industry  
• We like to have fun!We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.  
• Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression  

​Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about! 

CHECK US OUT FOR YOURSELF 

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing  

LinkedIn: Bill Gosling Outsourcing 

Website – https://www.billgosling.com/careers 

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities.  People with disabilities will be treated in a way that allows them to maintain their dignity and independence.   

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.  Accommodations are available on request for candidates taking part in all aspects of the selection process.