Executive Manager, Operations and Administration

Are you an experienced Operations and Administration Professional? Then this role is for you!

The National Bank of Dominica (NBD) Ltd. is hiring an Executive Manager, Operations and Administration with exceptional leadership skills who can effectively and efficiently manage the operations of the Bank.

The Executive Manager, Operations and Administration, is responsible for providing strategic support and overseeing the end-to-end delivery of operational programs and initiatives.

 Key Responsibilities

• Manage the Operations, Card Services, Securities and Administration units within the Operations and Administration Department
• Work with other Executive Managers to plan and execute the Bank’s strategy.
• Develop and implement tactical plans that are aligned with the Bank’s strategic plans.
• Establish Key Performance Indicators (KPIs) and/or other metrics to describe the improvements and work with process owners to ensure standardization across International Banking to monitor and measure process effectiveness.
• Manage the data processing of all daily transactions, ensuring that back-office updates are completed, and reports scheduled to run are circulated to relevant parties.
• Manage the custody and monitoring of inventory of original collateral and security documents for various types of loans and manage the release of such documents in accordance with the loan agreement.
• Manage card processing, including issuing new or replacement cards and cancelling cards based on customer instructions through the branch network in line with customer service standards.
• Ensures that fund disbursement aligns with loan approval guidelines and maintains documents in accordance with the Bank’s requirements and established procedures.
• Manage employee performance and development through facilitating coaching, mentoring, training, and other opportunities for staff members.
• Manage departmental risks and ensure compliance with policies and regulations.
• Support health, safety, and employee well-being in the workplace.
• Support events and initiatives that support the Bank’s corporate social responsibility.
• Perform any other duties assigned.

Requirements:

The ideal candidate should hold:

• A Bachelor’s Degree and Post Graduate Qualification in Banking, Business, Economics, Finance, or a related field
• A minimum of ten (10) years work experience in the Banking or Finance industry
• A minimum of five (5) years in a Senior Management position in a commercial bank
• Strong operational risk management, credit or securities and disbursement background and experience
• Excellent communication and people management, interpersonal and influencing skills.
• Exceptional leadership and management skills focusing on securing strategic partnerships, business planning, people, and financial management.
• Meets the “Fit and Proper” requirements pursuant to Banking Act of Dominica No. 4 of 2015.
• Possess a clean police record.

 Your profile should include:

• Strong leadership and change leadership skills.
• Strong strategic thinking and influencing skills.
• High-quality communication skills - verbal and written.
• Ability to generate independent thought, sound judgement, and initiative.
• Excellent organisational skills, meticulous and detail oriented.
• Ability to work extended hours and change course in an unpredictable working environment.
• Sound risk assessment ability.
• Working knowledge of the Core Director System would be an asset.
• Experience in Banking & Finance would be an asset.
• Financial Management and Retail Banking Experience
• Knowledge of the card industry and a certificate in project management would be an asset
• Experience in leading teams, the use of the Balance Scorecard Performance Management Tool and Strategic Planning would be an asset.

 A competitive salary and benefits package, commensurate with qualifications and experience will be offered to the selected candidate. Interested persons meeting the job requirements are invited to submit a cover letter and resume by Friday, July 12th, 2024.

Only shortlisted candidates will be contacted.