E-Commerce Corporate Sales Assistant

The E-Commerce Corporate Sales Assistant is responsible for delivering the e-commerce marketing strategy by initiating and providing full sales support to e-commerce customers and prospects.

The Jamaica Business Development Corporation (JBDC), the premier government agency that provides business development services to Jamaican Micro, Small and Medium-sized Enterprises (MSMEs), is actively seeking to fill the vacant position of E-Commerce Corporate Sales Assistant within their Marketing Services Unit.

Responsibilities: 

1. Executes online Marketing and Promotional plan for e-commerce website and social media pages.

2. Addresses online customers’ and social media complaints and queries

3. Ensures online orders are filled and billed;

4. Monitors and posts information on social media channels

5. Manages the e-commerce customer database and monitors customer feedback

6. Analyzes website performance through measuring, tracking, reporting, and analyzing marketing campaigns.

7. Monitors e-commerce sales: tracks sales related to, or resulting from, online promotions.

8. Delivers the digital marketing strategy for customer acquisition and customer retention.

9. Implements new product launches.

10. Institutes the ‘Plan, Do, Check, Act’ (PDCA) cycle in the completion of tasks, in accordance with ISO 9001:2015.

Qualifications, Experience and Key Competencies

· Certificate or Diploma with emphasis in Business Administration, Marketing or equivalent qualification

· Minimum of two (2) years in a similar/related position.

· Previous experience in marketing

· Excellent written and oral communication skills

· Sound knowledge of point-of-sale software, merchandising practices and Jamaican culture, heritage and local products

· Proficiency in Microsoft computer applications including excellent keyboarding skills

· Working knowledge of basic accounting/cash management and reconciliation and inventory management

· Knowledge of a foreign language (an asset)