Direct Sales Lead

Company description:

Digicel Group Limited

Job description:

JOB RESPONSIBILTY  

Overseeing and optimizing the daily operations of the direct sales team.  This role is crucial to lead and support the direct sales team to achieve sales targets and drive revenue growth.

MAIN DUTIES & REQUIREMENTS

Team Leadership:

• Lead, supervise, and motivate a team of Direct Sales Agents to meet and exceed sales targets.
• Provide guidance to team members to ensure achievement of individual and team sales goals.
• Conduct regular team meetings to review performance, provide feedback, and discuss strategies for improvement.

Sales Strategy Implementation:

• Work closely with the Sales Manager to develop and implement effective sales strategies.
• Ensure that the sales team is knowledgeable about telecom products, services, and current promotions.
• Coordinate the execution of sales campaigns and initiatives within the team.

Training and Development:

• Provide ongoing training and coaching to Direct Sales Agents to enhance their skills and performance.
• Identify skill gaps within the team and organize appropriate training sessions to address these needs.
• Mentor and support team members in overcoming challenges and improving their sales techniques and performance.

Performance Monitoring:

• Monitor sales performance, analyze trends, and identify opportunities for improvement.
• Assist with performance reviews and appraisals for direct sales agents, providing constructive feedback and setting development plans.

Customer Relationship Management:

• Support the sales team in building and maintaining strong relationships with customers.
• Handle escalated customer queries and complaints, ensuring a high level of customer satisfaction.
• Serve as a primary point of contact for high-value customers, addressing any issues or concerns promptly and effectively

Operational Efficiency:

• Ensure that the Direct Sales Agents follow company policies, procedures, and ethical standards.
• Optimize the use of sales tools, CRM systems, and resources to enhance team productivity.
• Manage administrative tasks related to sales operations, including sales activations, scheduling, reporting, and documentation.

Market analysis & Reporting: 

• Prepare and submit regular sales reports to management, detailing sales activities, pipeline status, and progress toward goals.
• Analyze sales data to identify trends and make recommendations to management for improving sales processes and strategies.

• Stay informed about market trends, competitor activities, and customer preferences.
• Gather and analyze feedback from the sales team and customers to identify new sales opportunities or areas for product improvement.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Bachelor’s degree in business, marketing or related field is preferred
• Proven experience in a sales environment; telecom experience preferred

SKILLS/COMPENTENCIES REQUIRED

• Competency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent communication and interpersonal skills
• Strong leadership and interpersonal skills
• Strategic thinker with problem-solving capabilities.
• Results-driven with a strong focus on achieving sales targets.
• Flexibility to work in a fast-paced environment and adapt to changing priorities and business needs.
• Knowledge of relevant software applications (e.g., point-of-sale systems, CRM systems).

WORKING CONDITIONS:

• Although working hours are 9 to 5 Monday to Friday, the role may entail working outside of these hours and the candidate should be flexible to meet critical deadlines.