Desktop Support Technician

Install, configure, test, maintain, monitor, upgrade and troubleshoot end user workstations, hardware, networked peripheral devices, and networking hardware products, ensuring all setup parameters meet industry standards.

https://advantage.hiringplatform.com/list/careers

Desktop Support Technician Responsibilities:

Duties and responsibilities:

• Install, configure, test, maintain, monitor, upgrade and troubleshoot end user workstations, hardware, networked peripheral devices, and networking hardware products, ensuring all setup parameters meet industry standards.
• Follow maintenance protocols to ensure systems are secure and ready for users.
• Perform minor structured wiring repairs.
• Receive and respond to incoming calls, help desk tickets, and/or emails regarding PC and/or hardware problems urgently.
• Occasional lifting, moving, pushing and pulling items at least 40lbs into place or crawling in tight spaces.
• Responsible for accounting, organizing and maintaining of IT assets.

Requirements and qualifications:

• 3 CXCs (including English language)
• IT Industry Certificate (Comptia A+, Heart NTA NVQJ certificate in PC repairs) or higher
• Diploma in Computer Science (or an equivalent combination of education, along with industry experience).
• Knowledge of basic computer hardware and software.
• Ability to work on a shift basis, including weekends and public holidays.
• Excellent interpersonal skills.
• Strong written and verbal communication skills
• Ability to work productively in a team environment.

Why Join Us?

Advantage Communications Inc is a BPO service provider operating in Canada and the Caribbean with over 20 years of excellence 

in customer care and technical support. Since 1996, we’ve led the way with call center innovation, to get better results in 

customer satisfaction and cost-efficiency for telecommunications, financial services, retail, digital media, technology, automotive, 

start-ups and major corporations.  

With our loyal workforce, we're proud of the lowest attrition rates in the industry. Our current clients range in size from 5 full-time

 employees to tens of thousands, with a number of long-term client relationships between eight and 15+ years.

Advantage Communications helps organizations PowerUp their customer experience using the latest technology platforms and call 

center automation.   We’re taking on the challenge, and stepping-up to new levels of customer service performance and 

excellence. We want you to join us on our journey!

“Innovation, Passion and Technology are taking us to new levels of customer excellence – we’re going to challenge our industry.” 

 Gregg Hough, President & CEO | Advantage Communications