Customer service Representative

We're looking for dynamic, customer-focused individuals with a knack for problem-solving and excellent communication skills.

The Opportunity:

• Full-time positions
• An exciting, fast-paced call center environment centrally located in Kingston
• Competitive base hourly wage ($400+ per hour)
• Aggressive sales and customer satisfaction commission and incentive programs
• Overtime earning opportunities
• Long-term opportunities for advancement and promotion

Duties and Responsibilities:

• Respond to customer inquiries via telephone, email, chat, social media, and other mediums according to assigned team requirements.
• Answer inbound calls, provide product information, and sell our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services to prospective customers.
• Meet or exceed the client’s Key Performance Indicators and guidelines, as well as company policies and procedures (including daily, weekly, and monthly sales targets and Net Promoter customer satisfaction objectives).
• Maintain an acceptable level of performance week over week, month over month.
• Work in a high-energy, high-pressure, fun, and professional environment focused on delivering exceptional sales results and high customer satisfaction.
• Provide exceptional service to customers during each interaction.
• Address all customer concerns and inquiries.
• Engage customers in discovery dialogue designed to determine their needs and the best programming, product, or service selection.
• Adhere to all company guidelines regarding the delivery of sales to customers.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Maintain an excellent on-time attendance record (schedule adherence).
• Adhere to company quality assurance guidelines and standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

Requirements:
3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
Work experience is a plus but not required
Exemplary attendance records with previous employers
Proficient in Microsoft Office products (Word, Excel, PowerPoint, etc.) and other computer-based systems
Excellent written and verbal communication skills
Excellent typing skills

Additional Company Requirements (If successful):
On condition of employment, you will be required to:
Submit to a drug test
Process a police record certificate

You will also be required to present the following:
Updated resume
2 passport-size photos
Educational qualifications
Birth Certificate and Marriage Certificate (if applicable)
Any valid government-issued photo identification (Passport, Driver’s Licence, or National ID)
TRN & NIS cards
Active bank account from any major financial institution (CIBC account is preferred)

Employee Benefits Include:
Paid training for all accounts
Health insurance and life insurance
Transportation
No experience required