Customer Service Voice Specialist

We are looking for a Customer Service Specialist to join the itel family! Apply today!

ESSENTIAL FUNCTIONS: 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

1. Provides timely and accurate information on incoming/outgoing interactions 

1. Works closely with mentors, team leaders and management team to provide quality conversations to our customers and represent our clients in an effective and efficient manner. 

1. Provides timely feedback to the company regarding any concerns. 

1. Partners with management team to meet and exceed customer service expectations. 

1. Regular on-site attendance; strict adherence to the Attendance Policy. 
2. 
   

COMPETENCIES: 

1. Great Verbal and Written Communication. 
2. Interpersonal Skills.
3. Multi-tasking.
4. Adaptability/Flexibility.
5. Consistency/Reliability.
6. Attention to Detail.
7. Must articulate well
8. Must be able to type 40 WPM 

QUALIFICATIONS: 

• 5 CXC to include English and a numerical subject 
• Exception: 3 CXC minimum with previous BPO experience. 
• Must be experienced at navigating website pages and quickly identifying information 
• Must have effective written and oral communication skills 
• Ability to multi-task and prioritize quickly 
• Detail oriented and customer-focused 
• Possess critical thinking skills 
• Adaptable 
• Career oriented and professional 
• Prior BPO/or Customer Service Associate is a plus 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; type, use hands to finger, handle or feel; and reach with hands and arms.