Customer Service Representative - Work From Home (All Parishes)

Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support.

Influx provides on-demand customer service for brands and tech companies, 24/7, every day of the year (including holidays). Our team includes agents and managers working around the globe.

We’re looking for experienced Customer Service Agents to join our growing international team!

Job description

Join Our Team of Dynamic Agents! ⭐

Are you ready to bring your authentic, light-hearted, and fun personality to the forefront? We’re on the lookout for amazing agents who can adapt to any situation and think quickly on their feet. If you thrive in a fast-paced environment and love juggling multiple tasks, you might just be the perfect fit for us!

Your Day-to-Day Tasks:

• Be the Hero: Address and resolve customer issues efficiently via phone, chat, and email. You’ll be the friendly face (or voice!) they rely on!

• Communicate with Clarity: Share your expertise and information clearly in all written and verbal interactions. Your words will make a difference!

• Team Up: Collaborate with your awesome teammates and managers to provide seamless customer service that keeps our customers smiling.

Minimum Requirements:

• Fluency in English: You should be a pro in both spoken and written communication.

• BPO Experience: At least 6 months of experience in the BPO industry or call center environment.

• Communication Skills: Clear communication and excellent grammar are a must—let your writing shine!

• Support Skills: Ability to handle voice, email support, and live chat like a champ.

• Problem Solver: You’ve got great problem-solving skills and a keen eye for detail.

• Self-Motivated: You’re dedicated, self-driven, and ready to tackle any challenge.

• People Person: You bring a friendly, approachable vibe that makes customers feel valued.

• Availability: Ready to work between the hours of 7 AM to 10 PM JA, any day of the week—including weekends and public holidays!

• Tech Savvy: Must have a stable internet connection (minimum of 50 Mbps) and a noise-canceling headset to keep distractions at bay.

Why Join Us?

• Work from Anywhere: Enjoy the flexibility of working from home—no commute necessary!

• Diverse Team: Be part of an international and diverse work atmosphere where everyone’s voice matters.

• Growth Opportunities: Take advantage of extensive learning opportunities and collaborate with high-performing colleagues in a fast-paced environment.

If you're excited to bring your personality and skills to a fun-loving team, we can't wait to hear from you! Let's create amazing customer experiences together! ⭐

If you believe this is a perfect opportunity for your career, please feel welcome to apply!

Please submit your application in English.

Come and visit our website to learn more about us: Influx