Customer Service Representative

Call Centre/Customer Service Representative Qualifications · 3 CXC subjects minimum (must include English and a numerical subject). · At least 2 years of experience in the related field.

Competencies

• Must be computer literate and have good data entry skills.
• Must be a team player and be able to multitask.
• Must have great written and verbal communications skills.
• Must articulate/speak well.

Functions

• Provide exceptional customer service to our customers via the telephone, face-to-face and Whatsapp.
• Handle inbound/outbound calls in a timely manner.
• Liaise with other departments within the company.
• Create inputs/bookings based on emails and calls received from customers.
• Properly access and handle customers’ concerns and queries.