Credit Relations Officer

To develop and maintain excellent working relationships with Assigned Accounts and the respective Sales Representatives, ensuring that issues are resolved and accounts are managed in a manner that facilitates timely collections whilst facilitating smooth delivery of our products to our customers.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

• To develop and maintain relationships with Accounts assigned via customer visits, independently or in conjunction with Sales Representatives. 
• To become familiar with the accounting processes and the requirements of each account to ensure that documentation is prepared and delivered timely to facilitate settlement.
• Monthly Reconciliation of Massy Distribution AR statement with Key Account payables register. 
• To follow up with Sales Representatives and/or customers for remittance for unapplied receipts for assigned Business Unit Credit Accounts and ensure its application.
• Reconciliation of assigned departmental COD Account (i.e. Massy Trading, Massy Distribution, Pharma Dept. or Agri. Dept. COD Accounts.
• To issue receipts, balance remittances and apply payments.
• To grant Credit through system release of on-hold orders and manual approval for Van Salesmen.
• ·       Liaising with Sales Representatives, Warehouse and Customers to address queries ensuring adequate research and solutions are administered on a timely basis.
• Assist in other areas of work based on the needs of the department and any other area as necessary in support of Company activities.
• All responsibilities and accountabilities must be executed in accordance with the company’s Customer Service Management System (CSMS) and Quality Health and Safety Environment (QHSE) policies and practices and to ensure the work environment is healthy and safe.

KNOWLEDGE & SKIILS

Requirements

• Customer centred
• Need to be focused, solution and results oriented
• Continuously strive to achieve budget targets and objectives despite internal challenges
• Self-motivated and display enthusiasm for the job
• Be a good Team Player
• Good Interpersonal and Communication Skills
• High level of integrity and subscribes to the principles of good corporate governance.
• Must own a reliable vehicle.

Qualifications & Experience

• 3 A’Levels – one must be either Math, Accounts or Management
• Pursuing Tertiary Studies in Management Studies
• Social Science Degree will be an asset
• 2-5 years experience in a Credit Environment will be an asset
• Be able to multi-task
• Ability to work in a dynamic environment with little supervision
• Experience working with an accounting software

Computer Skills

• Computer Literate (Word/Excel)