Credit Control Officer

Credit Control Officer

Salary:                          TT$8,000.00+ (Travelling Allowance)

Location:                       Aranguez

Industry:                       Business Services

Terms:                          Permanent

Job Summary

The Credit Control Officer is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively. This position is mostly field-based.

Duties and Responsibilities

1. To manage the book of debtors accounts and become familiar with these companies, their needs and how to deal with late payments on each of them.
2. To contact debtors in person, via email, letters, and telephone to ensure payment of outstanding invoices.
3. To ensure the company has all the relevant updated information on the debtor.
4. To keep a record of all communication with the customer in the event there are payment problems and the account becomes legal, these records would be needed for court proceedings.
5. To resolve all clients’ queries, this may include liaising with other departments, obtaining copies of invoices, proof of delivery of service and/or issuing credit notes using the iCABS system.
6. Update Contracts for customers using the iCABS system.
7. Create tickets for terminated customers using the iCABS system.
8. To inform the Credit Controller of debtors that should be sent to collection agencies and/or solicitors.
9. To report to management on outstanding issues and inform them early of potential debtors problems.
10. Liaise with liquidators and request for bad debts to write off.
11. Ensuring credit and collection policies and procedures are adhered to
12. Perform any other job-related duties as assigned.

Competencies

• Very good interpersonal skills
• Very good communication skills
• Good business acumen for problem solving
• Strong analytical skills and attention to detail
• Excellent time-management skills and ability to prioritise a demanding workload
• Confidence to deal with a range of stakeholders