Corporate Communications Manager

Corporate Communications Manager

JOB PURPOSE

Under the direct supervision of the Director, Corporate Communications and Public Relations, the Corporate Communications is responsible for the provision of communication services to support the Ministry of Industry, Investment and Commerce (MIIC) organisational policies and programmes. The position is responsible for developing, implementing and managing an effective Communication Policy and Programme as well as monitoring the communication programmes of entities which fall directly under the portfolio of the Ministry in support of the Ministry’s strategic goals and objectives.

 KEY OUTPUTS

• Corporate Communication Needs assessed
• Corporate Communications Budget managed
• Publications implemented and managed
• Technical Advice and Recommendation Provided
• Annual/Quarterly/Monthly/Periodic Reports prepared
• Staff Appraisals and Coaching conducted
• Individual Work plan developed

KEY RESPONSIBILITY AREAS

Technical/Professional Responsibilities

• Assists in the development and delivery of the Ministry of Industry, Investment and Commerce’s media and communications strategies;
• Assists in the definition, implementation and evaluation of an integrated Communication Plan for the Ministry that builds awareness of the organisation’s mandate and vision;
• Designs and publishes a Ministry e-newsletter containing relevant news and pictures from across the MIIC;
• Devises, implements, and maintains an effective and efficient print publication strategy, including the establishment of Editorial Committee;
• Collaborates in the designing and printing/publishing of appropriate MIIC promotional items such as brochures, graphics, videos, slide shows, booths, and more, to aid with events, etc.;

• Analyses requirements and proposals on ways to integrate advocacy and communication strategies into all aspects of the MIIC’s policies, programmes and projects;

• Prepares and conducts communications needs assessments for the MIIC’s divisions, projects and programmes;

• Assists in the planning of MIIC’s and community events as directed by the Permanent Secretary, Director, Communications and Public Relations, Director Corporate Services or other executive managers;
• Collaborates with appropriate corporate executive managers to ensure continuous improvement and to ensure that adjustments to strategy are made as needed and in a timely fashion;
• Keeps informed of developments in the corporate communications, industry, investment, and commerce landscape to help the Ministry operate with initiative and innovation.
• Prepares speeches/messages as directed
• Prepares news releases/media advisories
• Leads in the development of the Ministry’s Communication Policy
• Assists with the organization of press briefings/conferences
• Writes Briefs for Ministers/Directors for Radio/TV interviews to discuss the Ministry’s programme successes etc.
• Assists with writing and editing of the Ministry’s Annual Report 

• Prepares reports and project documents as required. 

Management/Administrative Responsibilities

• Contributes to the development of the Branch’s Strategic and Operational Plan and Budget;
• Develops Individual Work Plans based on alignment to the Branch’s Plan; 
• Participates in meetings, seminars, workshops and conferences as required; 
• Prepares reports and project documents as required; 
• Prepares and delivers Communications related presentations as needed.

Human Resources Responsibilities

• Monitors and evaluates the performance of direct reports, prepares performance appraisals and recommends and/or initiates corrective action where necessary to improve performance and/or attaining established personal and/or organizational goals;
• Participates in the recruitment of staff for the Branch and recommends, promotion, and leave in accordance with established human resource policies and procedures;
• Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching;
• Facilitates welfare and development of staff in the Unit;
• Establishes and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Division’s and organization’s goals;
• Prepares and conducts presentations on role of Division/Unit for the Orientation/Onboarding programme.

Customer Service Responsibilities

• Maintains customer service principles, standards and measurements; 
• Identifies and incorporates the interests and needs of customers in business process design; 
• Ensures critical success factors are identified and meets expectations;
• Prepares quarterly and/or annually Customer Service reports in accordance with established standards.

Other Responsibilities

• Performs all other duties and functions as may be required from time to time.

PERFORMANCE STANDARDS

• Corporate communication needs assessed and are in keeping with the agreed communication strategies;
• Corporate communications budget managed in accordance with established policies and timelines;
• Publications are methodical, meet agreed guidelines and timeframes;
• Monitors the performance of staff and facilitates the timely and accurate completion of the staff annual performance appraisals and other periodic reviews;
• Confidentiality, integrity and professionalism displayed in the delivery of duties and interaction with staff.

• Technical advice and recommendations provided are sound and supported by qualitative/quantitative data;
• Work plans conform to established procedures and
• Reports are evidence-based and submitted in a timely manner;

AUTHORITY

• To initiate and evaluate communications plans and programmes;
• Recommends leave and other Human Resource actions.