Corporate Business Sales

The incumbent is required to be the primary owner of a portfolio of customers and is responsible for revenue by generating new business growth, profitable business retention and producer account management, while maintaining high levels of Producer/Client satisfaction.

Pan- American Life Insurance Group is a leading provider of life, accident and health insurance across the Americas.

JOB SUMMARY

The incumbent is required to be the primary owner of a portfolio of customers and is responsible for revenue by generating new business growth, profitable business retention and producer account management, while maintaining high levels of Producer/Client satisfaction. The role provides support towards the achievement of objectives established for the Group Business Department. The incumbent contributes directly towards the department’s premium income target and retention KPIs. This position requires the jobholder to be able to work independently in managing the day-to-day interaction with clients and collaborating

RESPONSIBILITIES

1.      Revenue Generation

• Producer Relationship Management – builds, deepens and manages relationships with brokers and clients by providing exemplary support as their point of contact and regular meetings and touch bases.
• Proposal Management – leads and executes the sales process for brokers, agents and direct client prospecting, proposal development, presenting value-adds and negotiating terms and conditions.
• Renewal Management – liaises closely with the Manager, Underwriters and other internal stakeholders to manage the renewal process and negotiate renewal terms for respective broker and corporate client portfolios to achieve business retention targets.
• Product Design and Development – collaborates with stakeholders to design plan benefit structures to meet client needs whilst balancing the profitability of the business.

       2.      New Client On boarding & Implementation

• Spearheads the new client on boarding and implementation process for accounts across the Caribbean.
• Develops and executes client training to ensure understanding of benefits, utilization and service processes.
• Manages the roll out of Value Added Services and initiatives geared toward improving the corporate client experience.

       3.       Quality Delivery Service

• Effectively communicates and engages with external customers to ensure quality service delivery at all times.
• Acts as a liaison between Pan-American Life and Group clients/brokers/agents to ensure plan administrators and insureds are adequately educated about their Group benefits & processes
• Monitors premium status of plans and liaise with plan administrators to ensure that premiums are remitted in accordance with collections procedures
• Collaborates with internal stakeholders to overcome client challenges and develop solutions to address client concerns timely and effectively

      4.       Reporting

• Prepares reports on sales activity, RFPs (Pipeline), Prospecting and Account Management/ Renewal updates
• Analyzes and present to brokers and clients on loss ratios, diagnosis trends and benefit utilization to aid in their understanding of plan performance
  • Ensures compliance with all relevant legal, statutory, audit or other requirements

      5.       Performs other duties and support other projects within the Group Business department that

QUALIFICATIONS AND EXPERIENCE

• Bachelors’ Degree in Marketing, Sales or Business Management.
• Two to three years prior experience in the sales and /or services industry.
• Multi-national experience and familiarity with broker management.
• LOMA and other relevant certifications in Life and/or Group Insurance.
• Good knowledge of life and health insurance products and services.