Concierge Agent

The Concierge Agent will work to make sure that every guest feels welcomed while always maintaining company culture.

Concierge Agent

Job Overview:

The Concierge Agent will work to make sure that every guest feels welcomed while always maintaining company culture.

Job Description:

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

Requirement:

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• OPERA knowledge
• High school diploma: degree in hotel management or relevant field will be a plus