Collections Specialists

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Collections Specialist. We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated,
intense, and interesting people to support the company in its goal to offer cutting-edge products and excellent customer
service to its clients.

The Collections Specialist will be responsible for;

• Collect payments on past-due accounts.
• Contact DQ customers daily via SMS, Email, and outbound call.
• Ability to negotiate with the customer to make a payment.
• Collecting data on the reason why they went Delinquent.
• Able to use tools such as Zendesk, Asana, Google Drive, and email.

Qualifications and Experience

• Bachelor's Degree or comparable work experience in financial services
• 1-4 Years of experience in collections and recovery
• Past supervisory-level experience preferred.
• Experience in financial services or related industries (mortgage experience preferred)
• Superb communication, collaboration, and problem-solving skills
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Flexibility to work US Pacific time 7 AM to 7 PM (with a 1-hour break time in between)
• Great organizational skills & time management abilities
• Experience using customer communication and task management programs, Zendesk Google Drive, and email

Candidate Profile:

• Solid understanding of General Accounting, Accounts Receivables and Credit Analysis
• Strong client-facing, communication and presentation skills; ability to assess and anticipate client needs and instill confidence.
• Hands-on experience with MS Office and ERP software
• Customer service orientation and negotiation skills.
• Strong Microsoft Suite skills (Excel, Word, PowerPoint, Access).
• Experienced leader with ability to develop talent
• Excellent analytical skills with strong ability to problem solve and proactively improve upon existing processes
• Agile and organized, structure-oriented individual with ability to appropriately prioritize and juggle many competing deliverables
• Ability to proactively anticipate issues, provide recommendations, and communicate key issues at the right level at the right time 
• Sense of urgency 
• Flexibility and Adaptability– This role may evolve over time and the successful candidate will need to demonstrate flexibility and ability to pivot to support the success of the organization and the Finance team.

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.