Client Support Officer

Client Support Officer

Open to Residents of Trinidad/Guyana/St. Lucia only. 

Role Description:

As a Client Support Officer at IGC Group and its subsidiary companies you will play a pivotal role in nurturing
client relationships, managing administrative tasks, driving lead generation efforts, and supporting our social
media initiatives. Your primary focus will be on ensuring client satisfaction, generating leads, and enhancing
our online presence through engaging content and interaction with our audience.

Key Responsibilities:

Client Relations:

• Serve as the main point of contact for clients, addressing inquiries, resolving issues, and providing timely assistance.
• Cultivate strong, long-lasting client relationships through proactive engagement and personalized communication.
• Gather feedback from clients to identify opportunities for improvement and implement strategies to enhance overall satisfaction.
• Lead Generation:
• Assist in developing and implementing lead generation strategies to expand our client base and increase business opportunities.
• Conduct market research to identify potential clients, industry trends, and competitive insights.
• Collaborate with the sales team to qualify leads, nurture prospects, and facilitate the conversion process.
• Track and analyze lead generation metrics to evaluate the effectiveness of campaigns and refine strategies as needed.

Administrative Support:

• Coordinate client meetings, appointments, and consultations, ensuring smooth scheduling and logistics.
• Maintain accurate client records, including contact information, correspondence, and service agreements.
• Prepare documents, presentations, and reports to support client meetings and projects.
• Liaise with internal teams to ensure seamless delivery of services and prompt resolution of client inquiries.

Social Media Support:

• Contribute to the creation and scheduling of compelling social media content across various platforms.
• Monitor social media channels for client inquiries, comments, and messages, providing timely and professional responses.
• Engage with followers, clients, and industry influencers to foster brand awareness and cultivate positive relationships.

Qualifications:

• Diploma/Bachelor's degree in Business Administration, Communications, Marketing, or related field preferred.
• Previous experience in client relations, lead generation, customer service, or administration is advantageous.
• Strong communication skills, both written and verbal, with the ability to engage confidently with clients and colleagues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with social media platforms.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Proactive mindset with a dedication to delivering outstanding service to clients and contributing to team success.

Additional Requirements:

• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle challenging situations with professionalism and resilience.
• Willingness to occasionally work outside of regular business hours to accommodate client needs or special events.